4.3.9. Non-delivery Reports

Non-delivery Reports list out all the non-delivered mails during a given time span. The details also include the possible causes responsible  for the same.

• Non-Delivery Reports
• Invalid Email Address
• Delivered vs Non-delivered (Internal)

 

1. Non-Delivery Reports

Non-delivery Reports list out all the non-delivered mails during a given time span. The details include sender and recipient e-mail id, message subject, possible cause for non-delivery, message size and date.

To view Non-delivery reports:

• From the Navigation Pane, click on Report -> Email Traffic.

• Under Non-delivery Reports, click on Non-delivery reports.

• Under Filter, in the Period field, select the time period from the drop down options and click Go.

• If you wish to change the Server, click on Select Server and choose the server name from the drop down list.

 

2. Invalid Email Address

This report lists all the mails that were not delivered due to invalid email address. The details include sender and recipient e-mail id, message subject, possible cause for non-delivery, message size and date.

To view Invalid Email Address reports:

• From the Navigation Pane, click on Report -> Email Traffic.

• Under Non-delivery Reports, click on Invalid Email Address.

• Under Filter, in the Period field, select the time period from the drop down options and click Go.

• If you wish to change the Server, click on Select Server and choose the server name from the drop down list.

 

3. ​​​​​​​Delivered vs Non-delivered (Internal)

This reports shows a count of all the delivered and non-delivered internal messages.

To view Delivered vs Non-delivery reports:

• From the Navigation Pane, click on Report -> Email Traffic.

• Under Non-delivery Reports, click on Deliivered vs Non-delivery reports.

• Under Filter, in the Period field, select the time period from the drop down options and click Go.

• If you wish to change the Server, click on Select Server and choose the server name from the drop down list.