5. Frequently Asked Questions (FAQs)

1. What does Stellar Repair for Outlook do?

The software repairs the corrupted PST and OST files and restores all their data such as E-Mails, Attachments, Contacts, Calendars, Notes, Tasks and Journals. Stellar Repair for Outlook provides the preview of all scanned data and provides options to save them in PST, MSG, EML, RTF, HTML and PDF format.

2. I have forgotten the path of my file. Can this software search it for me?

Yes, the software can look for PST/OST files on your system and find them for you easily. There is a dedicated Find FindFind option in the software through which you can locate a particular file and run a repair on it.

3. I had run the demo and can see the preview correctly in the software window. Do I need to rescan the corrupted file?

No, in the Demo version you can preview repaired files only after scanning. This special feature is included in the software to make sure that you can first preview the repair results on the damaged PST/OST file and only after you are satisfied with the results, you should decide to purchase and save your repaired files.

4. I want to recover permanently deleted emails from my Outlook. Will Stellar Repair for Outlook help?

Yes, the software scans and recovers the permanently deleted emails from Outlook. You can also preview the deleted items before saving them. These deleted items will be shown in red color at the time of preview.

5. Can we exclude the deleted items from the recovered mailbox while saving?

 Yes, select the checkbox "Do not Recover Deleted Items" to exclude the deleted items from the repaired file.

6. How much time will the software take to repair a PST/OST file?

The scanning time depends upon the corruption level, size of the file, and also the number of mailbox items in the mailbox. If the process is running, that means that software is still scanning the corrupted file and you have to wait for this scanning process to complete. After scanning is completed, you will be able to save the repaired file at the desired location.

7. I got the error "Invalid Outlook Data File" while scanning. What could be the reason?

There could be the following reasons for this error message:

• The Outlook Data File is severely corrupted or is not in a repairable state.

• The Outlook Data File file is not valid.

• The file could not be accessed.

8. I have repaired my corrupt file. But I’m unable to find my contacts. How can I find them?

Easily locate and access your contacts with the given steps:

• • Import your repaired file into MS Outlook.

  • Open MS Outlook.

  • Then press "Ctrl+Shift+F".

  • "Find Message / Advanced Find" window will open. Please select "Contacts" under "Look For" tab.

  • Click on the "Browse" button and select the imported file.

  • Then, click "Find Now."

  • Now you can see all the contacts that you were able to preview with the software’s Demo Version. You may select the entire contacts listed and drag it to your original contacts list, so that you may use it further.

9. Can I repair a corrupt file of size more than 2 GB?

Absolutely yes, this software is capable of repairing files that are more than 2 GB. Please download the demo version and scan your PST/OST file. You can also preview all e-mails and other mailbox items that you recovered with this software.

10. I want to analyze the repair process. Can I see the log report at a later stage?

Certainly. The software provides an option to save and view log reports at any point in time. To view and save log reports follow the given steps:

• On View ribbon, select 'Log Report.'

• In Stellar Repair for Outlook window, click 'Save Log' and save it at the desired location to view it at any time. To know more refer to Log Report.

11. Should Microsoft Outlook be installed in my system while I repair my file and it works well with which version?

Microsoft Outlook is not required while repairing and previewing PST/OST files. It must be installed in your system to use the saving options. The software is compatible with the following versions:

Microsoft Outlook: Office 365 2019 / 2016 / 2013 / 2010 / 2007.

12. What does the compact feature of Stellar Repair for Outlook do?

As the name suggests, the compact feature of Stellar Repair for Outlook helps in reducing the size of PST files and attachments on the MS Exchange Server. It has various options for attachments of emails that can get selected for compaction and extraction.

13. Why do I need to compact PST files?

MS Outlook stores all data like e-mails, personal data, calendar, tasks, etc. in a PST file. Eventually, the file becomes oversized. Such PST files are prone to corruption, so you need to compact them. Stellar Repair for Outlook has a compaction feature using which you can compact the PST file.

14. Can I extract all my attachments in a separate folder while compacting the PST file?

Yes, you can extract the attachments in a separate folder. To do this, choose the Extract attachments and leave shortcuts in emails in Compacting Option before starting the compact process. The attachments are left as shortcut links in the e-mails.

15. Can I restore the links to attachments to the PST file?

Yes, you can restore the links by using the Relink Attachment FolderRelink Attachment Folder. You need to relink the attachment folder when you move it after using Extract and save attachments to a folder (No interlinking is lost)Extract and save attachments to a folder (No interlinking is lost) or Extract, compress and save attachments to a folder (No interlinking is lost)Extract, compress and save attachments to a folder (No interlinking is lost) option.

16. I want to run the software on select folders of the PST file. Can I choose some selected mailbox folders in the software?

Yes, you can apply extraction and compaction settings on only the selected folders of the PST file.

17. I repaired my Outlook Data File, but I’m unable to open my Outlook after repair. How can I solve this problem?

If this happens, follow the steps below to resolve the problem:

• Open Windows -> Control Panel.

• Double-click Mail. In Mail Setup window, select E-mail Accounts to configure your email account.

• After configuring, close the window and open MS Outlook.

• To view the repaired PST file, you can either select Open -> Outlook Data File from File ribbon or, Import the PST file in MS Outlook.

18. In how many ways can I split a PST file using Stellar Repair for Outlook?

There are three ways in which you can split a PST file using Stellar Repair for Outlook software. They are as follows:

• • By Mail Id - You can select e-mail ids under Mail Ids scroll box to split the PST file according to e-mail ids. Alternatively, you can also use the Select All/Unselect All buttons to select/unselect all the email ids. All selected email ids will be stored in the repaired PST file, and no change is made to the source PST file. To know more refer to Filter by Mail ID.Filter by Mail ID

  • By Date Range - You can select Filter By Date Range checkbox and then select either of the two options:

    • Select the last radio option if you want to split the PST file according to months. All e-mails that are sent and received in the specified months will get stored in the repaired PST file.

    • Select between radio option if you want to split the PST file according to a specific period. All e-mails from the specific period will get stored in the repaired PST file. Select the start and end date from the list boxes.  To know more refer to Filter by Date Range.Filter by Date Range

  • By Size - You can select Split by Size checkbox and then split the PST file to a maximum size of 50 GB. Either enter the digit or using an upward or downward arrow set the number as per your requirement. With this option, you will get multiple split PST files. To know more refer to Split by Size.Split by Size

Note: In case you select all three split option checkboxes (By Mail Id, By Date Range and By Size), the software will queue them, and will split PST files using all three methods.

19. I have a PST file exceeding 50 GB in size, does the new PST file generated will have the same size as that of the source PST file?

For large files, Stellar Repair for Outlook automatically splits the new PST file into small sizes. The size of the split files will depend on the version of Outlook installed on your computer:
If you have Outlook 2007 installed, the new PST will be split at approximately 18 GB size.
If you have Outlook 2010 or above installed, the new PST will be split at approximately 45 GB to 48 GB in size.

20. When I enter the Mail ID and Password to export data to Office365, the system shows an error. What can I do?

The software shows an error because of the following reasons:

• • If the credentials (Admin ID and Password) you have entered are incorrect.

  • The Admin credentials you have entered do not have the required permissions to export data to Office365.

  • There is a connection failure with the internet. In that case, check your network connection and try again. If your internet is working, check your firewall and anti-virus software settings for any blockage.

  • There is a server issue because of which the server is not able to create a connection with Office 365. Check if you are able to connect to Office 365 outside the Stellar Repair for Outlook and try again.

21. After saving my repaired mailbox in PST format. How to view and access the mailbox items?

After you saved the repaired mailbox in PST format, you can import the PST file in MS Outlook. See Importing PST file in MS Outlook, to know how to import PST file.