6. Frequently Asked Questions (FAQs)

1. Are only audio, video, documents and photos recovered by this software?

No, all the files and folders in the selected volume can be recovered.

2. Can I recover a specific file by help of this software?

Yes, you can right-click the file and select Recover button.

3. I have deleted a volume. Can I recover the files in it?

Yes, choose the Search a Lost Volume option in the application to find the lost or deleted volumes. Then continue with the scan option to recover data from the deleted volumes.

4. What is Deep Scan?

Deep Scan does a comprehensive scan of the volume to recover every possible bit of lost or deleted data. This option is especially helpful in case of severely corrupted volume.

5. Can I recover data from my exFAT partition?

Yes, you can recover data from exFAT partition. Stellar External Media Recovery software supports NTFS, HFS, HFS+, FAT, FAT16, FAT32 and exFat file systems.

6. How to find only a particular file type and recover them?

You can search for a specific file in the preview window or from File List tab check the File Types category folders as per your choice. The files of the selected ‘file types folders‘ will be listed in the file list pane. Select the file(s) and click Recover. The files are saved at the selected destination.

7. Can I recover data from drive that contains bad sectors using Stellar External Media Recovery?

Yes absolutely. To safely recover data from a drive with bad sectors, create an image of that drive. After successful image creation, run a scan on this image to recover lost data easily.

8. Do my media need to be connected to the system throughout the recovery process?

Yes. It is very important that you do not remove your media during scanning or recovery process as during this process the software reads & accesses all information present on the hard drive and reports it. Media should only be detached after recovery process has been completed.

9. How is media image file beneficial to recovery process?

Creating media image has the following advantages:

• Image file helps to speed up scanning and recovery.

• Prevents a drive with bad sectors to get damaged further and dilute data recovery prospects.

• You can recover data from image file even if the source media is not available.

10. I wish to recover files of a specific format only. Is it possible to recover files of only specific format?

Yes, you can recover files as per your requirements using Stellar External Media Recovery. To recover files of a specific format only, check whether this file format is supported by the application. If it is supported by the application, apply filter to recover files of this specific format. If this file type is not supported by the application, add this file type to the list of supported file types and then apply filter to recover your file.

11. Inadvertently, I have deleted some files / folders from Trash just now. Can I recover these files/folders quickly without having to wait for scanning to finish?

Certainly. To recover recently deleted data, stop the scanning process before it starts reading sectors of unused blocks. You will see the list of recently deleted file / folders in the preview window. Select desired files/folders and recover them. This way, Stellar External Media Recovery recovers recently deleted files/folders with their complete information within a few minutes.

12. Does ‘Stellar External Media Recovery’ extract all file systems in a multi-session disc?

Yes, the software scans entire disc and lists out all sessions that it finds. You can then select the required file systems and recover your precious data.

13. How much time will Stellar External Media Recovery take to recover my data?

The time taken in recovering data depends on the size of the drive to be scanned. However, to speed up the recovery process, you can apply filters so that only desired files get scanned and recovered.