6. Frequently Asked Questions (FAQs)

1. Can I activate the Stellar Data Recovery offline?

    

   Yes, in case you are facing issues with the online activation of Stellar Data Recovery or do not have an internet connection, you can activate the software offline. See Activating the Software for more details.

2. Can I upgrade my edition of Stellar Data Recovery software?

    

   Yes, you can upgrade your edition of Stellar Data Recovery software to a higher edition. See Upgrading the Software for more details.

3. Can only audio, video, documents and photos be recovered by this software?

    

   No, the software can recover all the files and folders in the selected volume. Stellar Data Recovery can preview the types of files listed on Supported File Formats for Previewing section of this manual. However, if a file type isn't listed, you can still recover it using the software.

4. Can I recover a specific file with help of this software?

    

   Yes, to recover a specific file you can right-click on that particular file while previewing the scanned files and select Recover button.

    

   For more information refer to Knowledgebase Article

5. What is quick scan and deep scan?

    

   Quick scan is a faster scanning option. If the files are not recovered still, then you can use deep scan. Performing Deep scan is a bit slower but results are better than quick scan.

6. How much time Stellar Data Recovery will take to recover data?

    

   The recovery time depends upon the size of the hard disk or volume. If the process is running that means that software is still scanning the deleted files and you have to wait for recovery process to complete. Once the process is complete you can save the recovered file at any selected location.

7. Can I recover data from my exFAT partition?

    

   Yes, you can recover data from exFAT partition. Stellar Data Recovery supports NTFS, FAT, FAT16, FAT32 and exFAT file systems.

8. How to find only a particular file type and recover them?

    

   You can search for a specific file in the preview window or from File Type List tab check the File Types category folders as per your choice. The files of the selected ‘file types folders‘ will be listed in the file list pane. Select the files and click Recover. The files are saved at the selected destination.

    

   For more information refer to Knowledgebase Article

9. How can I recover only deleted data?

    

   Using the Deleted List tab in the preview window: After scanning, the software shows preview of all the data that can be recovered. To recover only the deleted data, select the files from the Deleted List tab of the preview window. See Previewing Scanned Results for more details

10. Can the software recover only images from a removable storage device?

     

    Yes, you can recover only photos from removable devices like pen drive, memory card, etc. Select Photos option from Select What to Recover screen to search the files according to your criteria.

11. What is BitLocker? Does Stellar Data Recovery support BitLocker?

     

    BitLocker is a full volume encryption feature included with Microsoft Windows (Pro and Enterprise only) versions starting with Windows 7. It is designed to protect data by providing encryption for entire volumes. Stellar Data Recovery supports BitLocker and can help you recover data from such drives.

     

    For more information refer to Knowledgebase Article

12. What is an Unallocated/RAW partition?

A free space on the disk which doesn’t belong to any partition or file system is act as an Unallocated/RAW space on a hard disk. This space is not listed under the drives on the PC therefore you cannot access any file or folder from this space. To access files and folders of Unallocated/RAW partitions use Stellar Data Recovery software.

13. When a drive space becomes Unallocated/RAW?

A drive space becomes Unallocated/RAW in the following cases:

• Accidentally deleted a hard disk partition

• A drive letter is not assigned to the partition

• Damaged or Corrupted file system

• An uninitialized partition of a hard disk

• Changed partition map when a screen prompts from operating system.

14. Can I recover data from an Unallocated/RAW partition?

Yes, you can recover your lost or corrupted data from an Unallocated/RAW partition with using Stellar Data Recovery software easily. This software helps you to find your Unallocated/RAW partition on a connected drive and recover lost data from it. See "Recovering Data from Lost Drive/Unallocated Partition" for more details.

15. How to recover highly corrupted data when it is not even visible in the lost drive? 

Severely corrupted data that can't be recovered with quick scan, deep scan, and can't find drive options; can be recovered by using Physical Disks option of Stellar Data Recovery software. See "Recovering Data from Physical Disks" for more information.