In case the saved folder after data recovery or repair shows no files, first check the size of the folder created by the application.

Situation 1: If saved folder has a size

If the folder saved by the software has a size, then the files may be hidden in your Mac or Windows system. You need to unhide the files.

Steps to unhide the files in Windows 10:

  1. Open File Explorer. Navigate to the required folder.
  2. On top menu, select View > Options > Change folder and search options.
  3. Select the View tab.
  4. In Advanced settings, select Show hidden files, folders, and drives.
  5. Click OK.

OR you can directly unhide files from View in menu bar:

  1. Open File Explorer. Open the required folder.
  2. On top menu, select View > Go to section Show/hide > check hidden items box.

Steps to show or hide files on Mac:

  1. Open the required folder in which you want to display the hidden files.
  2. Hold down the cmd + shift + [.] keys.
  3. All the hidden files will then appear partially transparent.

Situation 2: If saved folder is of 0 bytes

If the folder size is 0 bytes, it means the software has not created the recovered/ repaired files on the computer. In this situation, contact Stellar Technical Support. They will analyze the problem over a remote access and share the solution.

You can either call or go online to support section at Stellar support

Chat Live with an online technician at Stellar Info/

Submit inquiry at Enquiry

E-mail to Stellar Support at support@stellarinfo.com