Activation Assistance

Unable to find your product activation key or need help with activating a purchased software? Follow our Activation Assistant for quick help.

I cannot find my activation key

Have you purchased the product?

Yes, I have purchased No, I haven’t purchased
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Enter your Order number or Email id

I don't have the order number Raise a Ticket

Confirm Your Email

You’ve received a verification code on (abcd175@gmail.com). Enter the code to verify your email ID.
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Purchase the Product

It is mandatory to purchase the product to get the activation key.
Select the product, click Find, and purchase the software using the Buy Now link.

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I don't know exact software to purchase. Raise a Ticket
I am not able to activate the product

Follow the below instructions to activate your software using an activation key:

1. Run the Demo edition of Stellar Software.

2. Click the Activation button and paste the activation key in the dialog box.

3. Stellar software will connect with the license server to verify the entered key. The software will activate after successful validation of the key.

4. ‘Stellar Data Recovery Activated Successfully’ message will be displayed. Click OK.

Watch Video Tutorial

If you are unable to activate the software and experiencing the activation error, please contact with the Stellar Customer Support team.The team will help you activate should be display as the team will help you to activate.
Raise a Ticket

Following are the prerequisites for successful activation:

1. You must be logged in as an Administrator into the system.

2. Ensure undisrupted Internet connectivity while activating the software.

3. Copy and paste the activation key instead of typing it in the dialog box.

4. While copying the activation key, ensure that no extra spaces or characters are copied with the key.

5. Ensure that the activation key matches the software application and version installed on your system.

6. No antivirus/ firewall must be enabled.
I am Getting Error Code
- Error Code 1523
  How to Resolve Error Code 1523?
  
  To resolve or avoid the error code 1523, follow these tips,
  
  Copy and paste the code instead of typing it ,manually to avoid any extra space or characters
  
  Check the confirmation email to know the software version and edition.Download the correct software version or edition and use the provided key to activate the software
  
  Login as an administrator to your system
  
  Disable antivirus and firewall
  
  Enable Port443 on the system
  
  The error may also occur due to reasons, such as
  
  Extra space or character before,after or in-between the activation key
  
  Using an activation key to activate the software that belongs to a or different version or edition of the software. For instance, an activation key for one edtions may not work on the other edition.Similarly, an activation key for the older version may not work with the new release
  
  If you are unable to activate the software and experiencing the activation error, please contact with the Stellar Customer Support team.The team will help you activate should be display as the team will help you to activate.
  Raise a Ticket
- Error Code 1524
  
  Error Code 1524: Renew Subscription
  
  This is not an error message but a reminder of your subscription end. The Error Code: 1524 appears when your product subscription expires. The subscription for all Stellar software products starts from the day you order the software and ends one year thereafter.
  
  Renew Subscription
  
  You have ‘0’ days left in your subscription. Renew subscription
  
  Error Code: 1524
  
  App: …….
  
  How to Resolve Error Code 1524
  
  To resolve or avoid error code 1524, click ‘Fix Now.’ It will open the Buy Now page where you can renew your subscription and continue using the software.
  
  If you are unable to activate the software and experiencing the activation error, please contact with the Stellar Customer Support team.The team will help you activate should be display as the team will help you to activate.
  Raise a Ticket
- Error Code 1525
  
  Error Code 1525: System Date Changed
  
  The error message ‘System Date Changed Error Code: 1525’ appears when the system date is changed after the activation of the software.
  
  How to Resolve System date Changed Error Code 1525
  
  You can fix this error by updating the date and time of your machine.
  
  If you are unable to activate the software and experiencing the activation error, please contact with the Stellar Customer Support team.The team will help you activate should be display as the team will help you to activate.
  Raise a Ticket
- Error Code 1526
  How to Resolve Error Code 1526?
  
  Kindly follow the below steps:
  
  Open This PC and then open “C drive”.
  
  Click “View tab” and check the “hidden items” tab.
  
  Open the Program Data folder.
  
  Search the “key-base” folder in the Program Data.
  
  If the key-base folder is not shown listed in the Program data folder, follow the below steps:
  
  Click View and then select Options after opening the Program Data folder.
  
  Click Change folder and Search option.
  
  Click View in Folder options prompt.
  
  Uncheck the “Hide protected operating system files (Recommended)” option.
  
  Click Apply, and then you will be able to see the key-base folder.
  
  Delete the key-base folder.
  
  Uninstall the software and then reinstall the software.
  
  Now try to activate the software.
  
  If you are unable to activate the software and experiencing the activation error, please contact with the Stellar Customer Support team.The team will help you activate should be display as the team will help you to activate.
  Raise a Ticket
- Error Code 1527
  Please confirm whether you made any hardware changes to the system.
  Yes, I have made hardware change to the system No hardware changes made to the system Next
  
  Enter your Order number
  
  << Back
  
  Confirm Your Email
  
  You’ve received a verification code on (abcd175@gmail.com). Enter the code to verify your email ID.
  Didn't receive the code?
  
  If you are unable to activate the software and experiencing the activation error, please contact with the Stellar Customer Support team.The team will help you activate should be display as the team will help you to activate.
  Raise a Ticket
  
  Kindly follow the below steps:
  
  Open This PC and then open “C drive”
  
  Click “View tab” and check the “hidden items” tab.
  
  Open the Program Data folder.
  
  Search the “key-base” folder in the Program Data.
  
  If the key-base folder is not shown listed in the Program data folder, follow the below steps:
  
  Click View and then select Options after opening the Program Data folder.
  
  Click Change folder and Search option.
  
  Click View in Folder options prompt.
  
  Uncheck the “Hide protected operating system files (Recommended)” option.
  
  Click Apply, and then you will be able to see the key-base folder.
  
  Delete the key-base folder.
  
  Uninstall the software and then reinstall the software.
  
  Now try to activate the software.
- Other (Label can be changed)
  
  If you are unable to activate the software and experiencing the activation error, please contact with the Stellar Customer Support team.The team will help you activate should be display as the team will help you to activate.
  Raise a Ticket

Activation Assistance

Have you purchased the product?

Read through the following sections to troubleshoot the product activation errors:

How to Resolve Error Code 1523?

Error Code 1524: Renew Subscription

Error Code 1525: System Date Changed

How to Resolve Error Code 1526?