Stellar Repair for Outlook / 5. Frequently Asked Questions (FAQs)

5. Frequently Asked Questions (FAQs)

What does Stellar Repair for Outlook do?

The software repairs the corrupted PST and OST files and restores all their data such as E-Mails, Attachments, Contacts, Calendars, Notes, Tasks and Journals. Stellar Repair for Outlook provides the preview of all scanned data and provides options to save them in PST, MSG, EML, RTF, HTML and PDF format.

I have forgotten the path of my file. Can this software search it for me?

Yes, the software can look for PST/OST files on your system and find them for you easily. There is a dedicated Find option in the software through which you can locate a particular file and run a repair on it.

I had run the demo and can see the preview correctly in the software window. Do I need to rescan the corrupted file?

No, in the Demo version you can preview repaired files only after scanning. This special feature is included in the software to make sure that you can first preview the repair results on the damaged PST/OST file and only after you are satisfied with the results, you should decide to purchase and save your repaired files.

I want to recover permanently deleted emails from my Outlook. Will Stellar Repair for Outlook help?

Yes, the software scans and recovers your permanently deleted emails from Outlook. You can preview the deleted items before saving them as well. These deleted items will be shown in red color while previewing.

Can we exclude the deleted items from the recovered mailbox while saving?

Yes, select the checkbox "Do not Recover Deleted Items" to exclude the deleted items from the repaired file.

How much time will the software take to repair a PST/OST file?

The scanning time depends upon the corruption level, size of the file, and also the number of mailbox items in the mailbox. If the process is running, that means that software is still scanning the corrupted file and you have to wait for this scanning process to complete. After scanning is completed, you will be able to save the repaired file at the desired location.

I got the error "Invalid Outlook Data File" while scanning. What could be the reason?

There could be the following reasons for this error message:

The Outlook Data File is severely corrupted or is not in a repairable state.
The Outlook Data File file is not valid.
The file could not be accessed.

I have repaired my corrupt file. But I’m unable to find my contacts. How can I find them?

Easily locate and access your contacts with the given steps:

Import your repaired file into MS Outlook.
Open MS Outlook.
Then press "Ctrl+Shift+F".
"Find Message / Advanced Find" window will open. Please select "Contacts" under "Look For" tab.
Click on the "Browse" button and select the imported file.
Then, click "Find Now."
Now you will be able to see all the contacts that you were able to preview with the software’s Demo Version. You may select the entire contacts listed and drag it to your original contacts list, so that you may use it further.

Can I repair a corrupt file of size more than 2 GB?

Absolutely yes, this software is capable of repairing files that are more than 2 GB. Please download the demo version and scan your PST/OST file. You can also preview all e-mails and other mailbox items that you recovered with this software.

I want to analyze the repair process. Can I see the log report at a later stage?

Certainly. The software provides an option to save and view log reports at any point in time. To view and save log reports follow the given steps:

On View ribbon, select 'Log Report.'
In Stellar Repair for Outlook window, click 'Save Log' and save it at the desired location for viewing at any time. To know more refer to Log Report.

Should Microsoft Outlook be installed in my system while I repair my file and it works well with which version?

Microsoft Outlook is not required while repairing and previewing PST/OST files. It must be installed in your system to use the saving options. The software is compatible with the following versions:

Microsoft Outlook: Microsoft Office 365 2021 / 2019 / 2016 / 2013 / 2010 / 2007.

I repaired my Outlook Data File, but I’m unable to open my Outlook after repair. How can I solve this problem?

If this happens, follow the steps below to resolve the problem:

Open Windows -> Control Panel.
Double-click Mail. In Mail Setup window, select E-mail Accounts to configure your email account.
After configuring, close the window and open MS Outlook.
To view the repaired PST file, you can either select Open -> Outlook Data File from File ribbon or, Import the PST file in MS Outlook.

After saving my repaired mailbox in PST format. How to view and access the mailbox items?

After you saved the repaired mailbox in PST format, you can import the PST file in MS Outlook. See Importing PST file in MS Outlook, to know how to import PST file.

Why am I not able to retrive the entire mailbox as displayed while scanning?

There is a possibility that the mailbox you are attempting to repair contains virus-infected attachments. If your antivirus software is working, it will take immediate action to protect your system by flagging and moving the potential threat to quarantine, due to which you will not be able to retrieve those files entirely, as shown while scanning. Therefore, it is advised to disable your antivirus software before scanning.

Note: Even if your antivirus software is disabled, you will not be able to recover your mailbox entirely if it is highly corrupted.