CASE STUDY

Critical Email Loss Resolved with Effective Software, Ensuring Complete Recovery

Stellar Converter for OST Helps User Recover Two Years’ Worth of Lost Emails

Introduction:

Bob Lacivita faced a significant challenge when cloning his old hard disk drive (HDD) to a new solid-state drive (SSD) on his laptop resulted in the loss of two years’ worth of crucial emails. This case study explores how Stellar’s software and technical support helped User recover these emails and avoid potential personal and financial issues.

Background:

User's laptop was performing poorly, with a slow boot time, frequent lockups, and a battery that no longer held a charge. Instead of purchasing a new laptop, User decided to replace the battery and upgrade the HDD to an SSD. He used Acronis Cyber Home Protect to clone his old HDD, expecting a smooth transition.

However, due to a registry switch in Windows 10, the .OST file, which contained essential emails, was not cloned. After installing the SSD and finding that his emails were missing, User discovered that no free solutions were available for converting .OST files to .PST files. This loss threatened his personal life, as the emails were crucial for financial and medical records.

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Statement from the customer:

I lost two years' worth of crucial emails after cloning my hard drive, including important financial and medical information. I chose Stellar’s .OST to .PST conversion software, and it was a lifesaver. Thanks to Stellar, I recovered all my emails and regained peace of mind. I highly recommend their solution for email recovery.

”

Impact on the Business:

While the email loss did not impact User’s business operations directly, the absence of these emails had severe implications for his personal life. The missing communications could have led to significant financial and legal complications, making it imperative to recover them.

Attempted Solutions:

User initially searched for free conversion software but found that no reliable options were available. He then began evaluating paid solutions and chose Stellar’s .OST to .PST conversion software based on positive reviews and ratings.
User contacted Stellar's technical support team multiple times. Each interaction was efficient, with no long wait times, and the support team provided valuable assistance in troubleshooting his issues.
After a thorough conversion process that took over four hours, User found that the .PST file was not importing correctly. Stellar’s support team identified that User’s system required a 64-bit version of Office for proper file importation.
User used his family’s Microsoft 365 subscription to upgrade from Office 2013 (32-bit) to a 64-bit version. This allowed him to successfully import the recovered .PST file. Although it took a day for all emails to load, User was relieved to find that all his crucial communications were restored.

Solution and Benefits:

Stellar’s .OST to .PST conversion software proved to be an invaluable solution for User's email recovery needs. The software was user-friendly and efficiently converted the .OST file to a .PST file, fulfilling User’s requirements as promised. Additionally, the responsive and knowledgeable technical support team played a crucial role in troubleshooting the compatibility issues he faced, guiding him through the process of upgrading to a 64-bit version of Office. This seamless support, combined with the software’s effectiveness and reasonable pricing, not only restored User’s vital emails but also provided him with peace of mind, knowing that he had safeguarded his important financial and medical records.

Conclusion:

Stellar’s .OST to .PST conversion software, coupled with excellent technical support, proved to be a successful solution for Bob Lacivita’s critical email recovery needs. The software’s effectiveness and the support team's responsiveness were key factors in resolving the issue and mitigating potential personal and financial risks.

Convert OST to PST with Stellar Converter for OST Tool

Stellar Converter for OST converts all items from OST file to PST with complete integrity & precision.

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Statement from the customer:

"I lost two years' worth of crucial emails after cloning my hard drive, including important financial and medical information. I chose Stellar’s .OST to .PST conversion software, and it was a lifesaver. Thanks to Stellar, I recovered all my emails and regained peace of mind. I highly recommend their solution for email recovery.”

Personal User

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Client Name

Personal User

Business Need

Recovery of two years’ worth of essential emails lost during an HDD to SSD cloning process.

Challenges

Missing emails had significant implications for financial and medical matters; free conversion solutions were inadequate; faced issues with file formatting and system compatibility.

Solution

Stellar Converter for OST, a lightweight and efficient software

Stellar Converter for OST

Benefits

Stellar’s software efficiently recovered all lost emails after resolving compatibility issues. The supportive and knowledgeable technical support ensured a smooth recovery process. The solution provided peace of mind and resolved potential risks effectively.