Technical Support Executive

Job Description

Job Details:

• Handle Technical Support queries received through any channel (Web, Voice, Chat, and Email) from customers mainly based out of the US & Europe.
• It is a blended process of voice, chat, and through the web, and agents are required to provide resolution through this medium.
• To get positive reviews from customers.
• Be able to achieve sales targets for designated products every month.
• Maintained minimum benchmark specified by the Quality Department.
• This role requires a person to provide technical assistance to Stellar customers across the globe on Stellar software products.

Key Responsibilities

Perks and Benefits-

• Fixed Saturday - Sunday offs
• US holidays
• Shifts are rotated every month.
• Shifts Timings (8 am-5 pm/3 pm-12 am/11 pm-8 am)
• Free Cab
• Free Meal

Desired Experience:

Desired Experience:

• 1-3 Years in technical support or software support.
• Good Communication (error Free)

Key Skills

Technical Support, Application Support, Software Support, Customer Satisfaction, customer support

Qualification

• Tech with MBA or any Graduate Degree in Computers with business understanding.