Summary: Mac Outlook is a well-known desktop email platform for Mac users. It is successfully used as a suitable client-server application; however, there are some well-known issues with the concerned mail client when used with server environments. The majority of Mac users complain about error messages in Outlook for Mac. The cause of the error is determined by the utilities in the application, settings & network. The user receives error messages if Outlook for Mac is not in-sync with the server. These errors can be manually fixed by using some simple techniques or we have a better option for you which is explained in the later part of this article.
Outlook for Mac is one of the most widely used desktop email programs built specifically for Apple’s Mac operating system by Microsoft. It is successfully used in unison with many latest versions of Exchange Server, such as 2010, 2013, 2016, and 2019 as a suitable client-server application.
However, regardless of whether it’s MS Outlook for Mac or Windows, there have been many well-known issues when Outlook is used with server environments.
Whenever an error occurs, Microsoft assigns an error code to each error. In our case, the error code is 19723, which happens when Outlook tries to synchronize with MS Exchange, and for unknown reasons, causes you to lose access to your stored data.
You can’t even send or receive emails, forcing you to cease all your scheduled activities and disrupting the business flow wherever the client-server application is installed. The error “could not synchronize record Outlook 2011 Mac” is one such example.
In this article, I’ll explain the 19723 error for Outlook for Mac, what causes it, and a step-by-step guide to fix it.
What Is Mac Outlook Error 19723?
This error occurs whenever a user migrates an email from another Exchange Server or email client to Mac Outlook 2011 or 2016 and that email contains any calendar invitations. This error prompts an Outlook message 19723 that displays “Could not synchronize record,” causing the current program window to crash.
However, the answer to this issue is as simple as ABC. You’ll have to locate the exported emails that contain the calendar invitations and delete the attachments with the calendar invite. Once you delete these attachments, make sure you delete them from the Deleted Items folder, as that might cause an error too.
What Causes Error Code 19723?
When the Exchange server synchronizes items with a MacOS-based client, the Move-Item action in the MS Exchange Web service returns an incorrect ChangeKey attribute for the moved item, which results in Outlook error message 19723. Moreover, even Microsoft has acknowledged that such issues exist in several other products.
- Your program window crashes before displaying the “Could not synchronize record” error.
- If your computer frequently crashes after displaying the “Could not synchronize record” error while running the same software.
- Your Windows start experiencing lag.
- Or, for a short time, your Windows freeze.
If your operating system is damaged, you’ll face the “Could not synchronize record” error and other serious issues. Too many apps running in the background will also cause lag and crash/freeze your email client.
Step-by-Step Guide: How to fix Mac Outlook error code 19723
Step 1: Visit “Launchpad”.
It is represented as 9 icons in a box that symbolizes the Mac app drawer. Click on it to access the applications, including Outlook.
Step 2: Open “Outlook”.
Outlook will be bundled together with the other Microsoft applications. If you can’t find it, you might have to redownload it or visit the application folder to verify if it is already downloaded.
Step 3: Click on “Tools.”
Step 4: Then, click on “Accounts.”
Step 5: Now, choose the “Advanced” option
Step 6: And select “Sync Services” from the “Other” menu.
This is where you’ll find all your sync preferences settings.
Step 7: Close Outlook after unticking all the boxes.
By keeping the IMAP sync inactive for a specific duration, you can eliminate buffering. You can then return to the sync site and restart it once Outlook has been resumed.
By following the methods mentioned above, you should be able to get rid of error 19723 Outlook Mac without tampering with the Exchange database rules, which should be avoided by all means.
However, if your issue persists, you might be left with the last option, which is to:
Update Your Outlook for Mac
The Outlook error message 19723, “Could not synchronize record,” could be because you’re using an outdated version of Outlook. This would cause it to become incompatible with other services, thus resulting in an error.
To upgrade your Outlook for Mac, follow these steps:
- Open Outlook for Mac and go to the Settings tab.
- Check if there are any updates available.
- Download the update if there’s one.
- Restart Outlook.
Any of your Outlook for Mac issues should be resolved by following the tips mentioned above. However, if you’re constantly having troubles with Outlook for Mac, you might consider migrating permanently to a Windows system.
To export your Outlook for Mac data, you’ll need a converter like the Stellar Converter for OLM, which will convert your Outlook for Mac’s OLM file into a PST file and import this PST file to Outlook for Windows. You can export your OLM files in MSG or EML formats using this tool.
Why Stellar Converter for OLM?
Your OLM files from Outlook for Mac can only be imported to Outlook for Mac profiles, whereas PST files can be exported to Outlook for Mac and Windows.
This is where a converter like Stellar Converter for OLM comes in handy. This converter is an advanced tool among Stellar’s wide array of software tools that help you with data recovery and offers the following benefits:
- Convert OLM files into PST, MSG, and EML formats.
- Can convert not just emails but also attachments, contacts, calendars, etc., into PST/MSG/EML files.
- Supports MS Outlook 2019, 2016, and 2011 for Mac.
- It offers a free preview of your converted mailbox data before downloading it.
- Allows you to view and save log reports that capture all the conversion details.
Conclusion
When Mac users face the issue of Mac Outlook error 19723, it’s usually due to calendar invite attachments lying in the Deleted Items folder or due to an outdated Outlook version.
In this blog, I’ve mentioned some straightforward methods to help you resolve this issue. However, you can always switch to Outlook for Windows if you’re still facing this issue. To export your Outlook for Mac data to Outlook for Windows, you can use the Stellar Converter for OLM software. Also you can migrate local Mac Outlook data to Microsoft 365. This software offers you one of the safest and easiest ways to save important emails, contacts, calendar entries, etc., as a portable/backup PST file.
