We use numerous applications to complete different tasks. From photo editing or playing games to watching media or word processing, there are a ton of applications that help us get through our daily list of tasks. However, while launching applications, interruptions occur due to errors or bugs leading to a strange ProductInfo.dll bad image error message. This error message occurs unexpectedly and doesn’t allow users to launch applications.
This error message is occasionally accompanied by a bug check value like 0x0000020. The issue is not system-related but is associated with some frequently used applications. Let’s read further about Productinfo.dll and why it runs into this error.
What is ProductInfo.dll?
The productInfo.dll is a dynamic link library file used by applications, such as games, audio tools, etc., to produce high quality and immersive sound for an enhanced user experience. It works in tandem with A-Volute_3D_Sound_Experts process. This process belongs to either A-Volute SAS or Nahimic audio – a sound enhancing driver used in many high-end gaming computers.
Why does a Windows PC Show the ProductInfo.dll Bad Image Error?
As mentioned above, the productImage.dll is a specific dynamic link library associated with an audio enhancing driver. Hence, an underlying issue with the driver, malware, outdated driver, and more can cause this error message to pop up on the screen.
How to fix the productinfo.dll bad image error?
While trying to run an application, I’m getting the following error message –
Error Message: C:/ProgramData/A-Volute/A-Volute.SonicStudio3/Modules/ScheduledModules/Productinfo.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x0000020
How to fix it?
This is one such ProductInfo.dll bad image error message that unexpectedly troubles users trying to run applications. However, one should not worry as it is not a major issue and can be easily fixed using methods we will discuss below.
Method 1: Re-register the DLL File
Sometimes, an issue with the existing .DLL file can cause bad image errors on your Windows computer. You can easily fix them by re-registering the DLL files. You can do the same for the Productinfo.dll to fix the bad image errors. To do this –
- Press WINDOWS + Q and search for CMD. Run it as administrator.
- In the CMD window, type regsvr32 ProductInfo.dll and press Enter.
- Exit and run the dependent program again.
Method 2: Download the Required DLL File
If re-registering the DLL file didn’t work, you can download the correct version and manually place it in the same folder as the problematic DLL file. You can go to the following website to download the ProductInfo.dll.
However, be sure to run an antivirus scan on it as sometimes, there are malware mimicking the actual file, which could harm your PC.
A malware mimicking the DLL file could lead to the ProductInfo.dll bad image error message on your computer. Such malware hiding in your computer could not only pose a threat to your data and privacy, but can also cause an abrupt spike in resource consumption, leading to overheating or frequent system crashes, resulting in data loss.
To scan for and remove malware from your computer, you can use a reliable antivirus software to perform a system-wide scan. You can also use Windows Defender for the same.
Method 4: Uninstall the Problematic Driver/Program
As the ProductInfo.dll is associated with an audio enhancer driver, you can disable or remove it without losing your data.
Uninstalling the program associated with the driver can also help resolve the issue. Once you have uninstalled the related program or disabled the driver, check if the problem is solved.
Method 5: Reinstall the Application
In some scenarios, simply re-registering or replacing the DLL file doesn’t fix the ProductInfo.dll bad image error on a Windows PC. In such cases, you can uninstall the application you were trying to run and then reinstall it. Doing so will help you eliminate any underlying issues causing the productinfo.dll bad image errors.
Note – You can also try performing a system restore. Doing so will restore the previous error-free state of the system. While there are negligible chances of data loss, you can take a complete backup of your important files before proceeding.
Conclusion
ProductInfo.dll is a vital third-party file that works in tandem with audio-enhancing drivers like Nahimic. However, due to an underlying issue, a malware, or incompatibility, ProductInfo.dll runs into problems, preventing applications from launching. This issue is accompanied by a bad image error message that seems tricky to fix but is not.
Therefore, if you are facing the ProductInfo.dll bad image error with some of your important applications, you can easily resolve the error at hand using the methods explained above.
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