QuickBooks Error -6190 -816 – Learn How to Fix

Written By Priyanka Chauhan
Approved By Kuljeet Singh
Updated on 1 Mar, 2024
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Summary: QuickBooks error -6190 -816 is defined as “QuickBooks was unable to open the file [path] on the host computer”. That implies that the file is not accessible. Through this post, let us try to find out more about this error and its solutions. For safe and secure recovery of your company file, try using Stellar Repair for QuickBooks® Software.

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You may get error codes -6190 and -816 in QuickBooks when trying to open a company file. To understand the QB error -6190, -816 let’s look at the complete error message:

QuickBooks is unable to open this company file. It may have been opened by another user. You should ask that user to switch to multi-user mode so you can both use the company file at the same time. The file could also be located in a read-only network folder. If it is, ask your system administrator to make the file accessible.

The Support site contains information about this type of error and how to resolve the issue. Go to the Support site to view an article about the error. If the article doesn’t help you resolve the problem, contact Support for assistance.

Error codes (-6190, -816).

This error message clearly suggests that the company file won’t open when “another user is logged into company file in a single-user mode”. You can try to fix the error, by asking that user to switch from single_user mode to multi-user mode. If this doesn’t work, continue reading the blog to find more reasons behind the error and solutions to resolve it.

Reasons behind QuickBooks error -6190

The QuickBooks error 6190 could occur due to several reasons. Few of them are:

The transaction log file does not match with the company file

A transaction log file is a file in which the summary of transactions done by the company is automatically saved. It is stored as [company file name].qbw.tlg file. You can’t open it to convert this file into a Company data file (QBW). Hence, when the “QBW” file does not match the linked “TLG file, QuickBooks shows error 6190,-816.

Update Failure

Update failure could be another reason for QuickBooks error -6190, -816. When the company file is updated on a new device without updating the transaction file, it will show error -6190, -816.

Single User Mode

The third reason for this error could be when another user is accessing the company files in Single User Mode. QuickBooks can be used in Single or Multiple User modes, each having its own set of permissions. The most notable restriction in Single User Mode in QuickBooks is that users can’t disable QuickBooks Manager in it. For complete information about the permissions of both modes, visit this link.

Data Corruption

Another reason could be data corruption in the QuickBooks data file.

Solutions for QuickBooks error -6190

Try out the following methods to eliminate error -6190 from QuickBooks:

Update QuickBooks

If you are facing the QuickBooks error 6190, make sure that the QuickBooks software is updated with the latest version. This is how you can do it:

Close your company file and then close QuickBooks.
Right-click the QuickBooks Desktop icon and select Run as administrator.
On the “No Company Open” screen, go to the Help menu and choose Update QuickBooks…

Close quickBooks then run quickBooks as Admin and then need to Update QuickBooks" — Image Credit: Intuit

QuickBooks error -6130 -816 — Image Credit: Intuit

Go to the Options tab, select Mark All. Next click on Save
Go to the Update Now tab, and mark the Reset Update box.
Select Get Updates button.

Save Options then we need to Reset Update then click Get Updates — Image Credit: Intuit

When the message Update Complete appears, close QuickBooks.
Reopen QuickBooks. If you get the message to install the update, select ‘Yes’.
When the installation is complete, restart your computer.

Now check if the error still exists. If it does, proceed to the next solution.

Rename the File

Make sure that you are using the computer in which the company file was saved. Then, you have to rename the files. It won’t cause any data loss. You can rename the file through the following steps:

Open the company folder.
The transaction log file and company file will have the same name but different extensions. For example, company file will be named as [company file name].qbw.nd and a transaction log file will be named as [company file name].qbw.tlg. You need to identify the company file out of those two. That is the only tricky part in renaming the file.
Once found, right-click the company file and select “Rename” option. Enter any new name or simply add “-OLD” at the end of the name.
Make sure that you don’t delete extension or “.qbw.nd” from the end.
Same way, rename the transaction log file without omitting the extension.
Exit the system now.
Open QuickBooks and try to login in the company file.

Hopefully, this will resolve your issue.

Single Mode User Check

As mentioned before, if any user is accessing the company file in single mode, you could receive Error -6190. To avoid that follow the listed steps:

Make sure all the users are logged out of the QuickBooks Data file.
Then, restart the computers.
Now copy the data file to the desktop or another location apart from its source.
Again copy the data file back to its original location.
Sign in to QuickBooks.

If this too doesn’t work, as a last resort, try updating your Windows version if a latest update is available.

Update Windows

Updates prevent and often fix install errors and more. To update:

Update the Window.
Restart your computer once the updates finish.
Install QuickBooks Desktop again.

Use Stellar Repair for QuickBooks® Software

If the above methods didn’t help, try using Stellar Repair for QuickBooks® Software.

This software can resolve QuickBooks error -6190 -816 and bring the application back to working condition, without causing any data loss. Equipped with an interactive GUI, working with this software is very simple and hassle-free.

Steps to repair corrupt QuickBooks file:

Conclusion

Hope the methods shared in this post will help you resolve QuickBooks error -6190 and restore your inaccessible data. Remember, manual methods might work in minor error situations, but in case of severe errors, it’s best to use specialized software for QuickBooks file repair and recovery.

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About The Author

Priyanka Chauhan

Priyanka is a technology expert working for key technology domains that revolve around Data Recovery and related software's. She got expertise on related subjects like SQL Database, Access Database, QuickBooks, and Microsoft Excel. Loves to write on different technology and data recovery subjects on regular basis. Technology freak who always found exploring neo-tech subjects, when not writing, research is something that keeps her going in life.