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Frequently Asked Questions

How do I pay with PayPal?
If you select PayPal as payment option...
How do i save and use the scan results?
Once the scanning is over.....
I cannot activate Stellar Phoenix
NOTE: The below mentioned steps apply to you if you have face any problem activating the software online. Please follow the below procedure carefully. Please also ensure that Stellar Phoenix has been installed on a fixed drive.
How do I Recover Deleted File(s) and Folder(s)?
Click on particular Logical Drive, which will open the window for three options.You can select the scan option according to the requirement. In case, you are unable to get the desired result through the standard scan, choose advanced scan for better result.
How do I recover lost file(s) and folder(s)?
Click on particular Logical Drive, which will open the window for three options. You can select the scan option according to the requirement. In case, you are unable to get the desired result through the standard scan, choose advanced scan for better result.
How do I recover re-partitioned drive(s)?
Click on particular Logical Drive, which will open the window for three options. There is an additional feature provided by the software for advance scan i.e. Choose previous file system .
How do I recover formatted logical drives (after reinstalling operating system) ?
In this case you have two ways to recover data:  1. Select the respective physical disk. Click on Raw Data Recovery (make sure that you have checked the list in the "known file types", in case the required file header is not present, new header can be added by clicking on 'Tools > Append Header file > Add.) 2. Double click on Physical Disk in the left pane. You get a Select Appropriate Action window.
How do I Recover Deleted File(s) and Folder(s)?
Click on particular Logical Drive, which will open the window for three options. You can select the scan option according to the requirement. In case, you are unable to get the desired result through the standard scan, choose advanced scan for better result.
How do I Recover Missing / Lost Logical Drives?
To recover lost / missing logical drives: Double click on Physical Disk in the left pane. You get a Select Appropriate Action window. Click Search Logical Drive, which will open the window for two options.You can select the search option according to the requirement. Usually standard search will serve your purpose, if not go for the advanced search.
How do I recover formatted logical drives ?
Double click on Physical Disk in the left pane. You get a Select Appropriate Action window. Click Search Logical Drive, which will open the window for two options: You can select the search option according to the requirement. Usually standard search will serve your purpose, if not go for the advanced search. 
How do I recover lost file(s) and folder(s)?
Click on particular Logical Drive, which will open the window for three options. You can select the scan option according to the requirement. In case, you are unable to get the desired result through the standard scan, choose advanced scan for better result.
How do I recover lost file(s) and folder(s)?
Click on particular Logical Drive, which will open the window for three options.You can select the scan option according to the requirement. In case, you are unable to get the desired result through the standard scan, choose advanced scan for better result.
How do I recover re-partitioned drive(s)?
Click on particular Logical Drive, which will open the window for three options. There is an additional feature provided by the software for advance scan i.e. Choose previous file system .
I get an error of ‘File Exists’ when I try to repair the zip file. Am I doing something wrong ?
File Exist dialog box appears, when you try to repair & save a zip file in the same path where the repaired file already exists. It will give you options to rename, overwrite or skip. The dialog box can be appeared if already existing repaired file is in uncompressed format or if already existing repaired file is in compressed format
How to recover lost logical volumes?
Double click on the physical disk displayed in the left pane.Click the first icon i.e. Scan for Logical Volume, in the Select Appropriate Action window.As soon as you click the icon, the software will start searching for the lost logical volumes.When searching is complete, all the lost volumes in the disk/drive will appear in the left pane in treeview.Select the volume from which you have to retrieve the lost data and go on with the recovery process to restore all the files.
How to Import your PST file?
The complete procedure is provided in a document for importing your PST file.The document can be downloaded from 'Documents' section
How can I change the password for Stellar Wipe?
Stellar Wipe gives you the facility of keeping a password for verification before wiping
How can I wipe primary partition of my drive?
The primary partition can not be wiped as this is the partition on the disk where the Operating System and the Stellar Wipe software is installed.
How do i recover files from a crashed IPOD?
Select Recovery icon and click Play button. Choose the iPod media. If a media is attached to the system, it will appear on the drop down list by default.  
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